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How long have you worked at the Campbelltown Hotel?
I have worked at Campbelltown Club Hotel for over three years.
What is the most exciting thing about the gaming industry?
Since I have been in the industry I have found the characters and their varying personalities keep me on my toes. From the happy go lucky patron who is grateful to be here, to the moody, 16 wheeler type customer, who tries to walk all over me, I enjoy the challenge that they present and nothing gives greater pleasure when you see a happy customer leaving with a smile on their face, win or lose. Of course when they return I get the greatest satisfaction as they are telling me that I have got the service to a level that they are happy with.
What attributes make a great gaming manager?
The ability to empathise with not just customers, but staff and there pressures that they endure on a daily basis.
An eye for detail
Leading your team by example
Most importantly enjoying what you do.
Tell us one of your trade secrets ...
Making each customer feel like they are the most important customer to walk through my door today.
What aspirations do you have for your gaming room over the next 12months?
At the moment I am in the middle of building a new gaming team after loosing a couple of pivotal staff members.
Aesthetically, I am looking forward to some room upgrades which will couple our service with the best facility in the area.
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